PRIVACY POLICY
Effective Date: 4/1/26
Business Name: Mend Clinic
Website: www.mendclinicavl.com
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name, email address, phone number
Appointment details
Health-related information you voluntarily provide
Technical Information
IP address
Browser type
Pages visited and usage data (via cookies or analytics tools)
2. How We Collect Information
We collect information through:
Contact forms on our website
Appointment scheduling via Acuity Scheduling
Communication via phone, email, or forms
Cookies and analytics tools
3. How We Use Your Information
We use your information to:
Schedule and manage appointments
Communicate with you about services and care
Send appointment reminders and important updates
Improve our website and user experience
Maintain records as required by law
4. Communication and SMS Consent
By providing your phone number, you consent to receive text messages from Mend Clinic related to your care, including appointment reminders and service-related notifications.
Message frequency may vary depending on your appointments and care needs
Message and data rates may apply
You may opt out at any time by replying STOP
For assistance, reply HELP
Mend Clinic does not share your personal information with third parties for marketing purposes.
5. Third-Party Services
We use trusted third-party services to operate our business:
Acuity Scheduling for booking appointments
Google Workspace for email, documentation, and records
Ooma for phone communication
These providers may collect and store your information according to their own privacy policies. We recommend reviewing their policies for more details.
6. HIPAA & Health Information
If you provide health-related information, we take reasonable steps to protect it. However, communication through this website or email may not be fully secure. Please avoid submitting highly sensitive medical information through unsecured forms.
7. Cookies & Tracking
Our website may use cookies to:
Improve site functionality
Analyze user behavior
Enhance your browsing experience
You can disable cookies in your browser settings.
8. Data Security
We implement reasonable administrative and technical safeguards to protect your information. However, no system can guarantee complete security.
9. Your Rights
You may:
Request access to your personal information
Request corrections or deletion where applicable
Opt out of communications at any time
To make a request, contact us at: hello@mendclinicavl.com
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Information
If you have questions about this Privacy Policy, please contact:
Mend Clinic
(828) 209-8492